Personal Data Protection

haiwan3 Privacy Policy

This policy explains how haiwan3 collects your personal data, what it is used for, and how it is protected.

Last updated: 30 October 2026
Introduction

Purpose of This Policy

The haiwan3 platform takes the personal data of Myanmar players seriously and protects it carefully. This Privacy Policy ("Policy") openly explains what data we collect and why when you use the haiwan3 website and services.

By using this website, you are considered to have read and agreed to the terms of this policy. If you disagree with any part of it, please contact us to clarify before continuing to use haiwan3 services.

Section 1

Data We Collect

To provide haiwan3 services safely and to create a better experience for each player, we collect the following types of personal data.

1.1 Information You Provide Directly

  • Name, date of birth, and contact details (phone number, email) provided when creating an account
  • A copy of your NRC submitted for identity verification
  • Payment details — KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer data
  • Customer service complaints, Live Chat records, and email correspondence

1.2 Automatically Collected Data

  • IP address, browser type and version
  • Device type and operating system
  • Service usage data — login time, logout time, click records
  • Game records — football betting history, casino game history, slots spin count
  • Session data from cookies — see Section 7 for details

1.3 What We Do Not Collect

We do not record your bank account PIN or mobile phone secret codes (OTP). Payment data passes only through haiwan3's encrypted payment channels, and those details are never stored on our servers.

Section 2

Data Usage Purpose

haiwan3 uses your personal information only for the following purposes—

2.1 Account Management

Data is needed to open your haiwan3 account, complete verification (KYC), check login security, and reset your password.

2.2 Financial Transfers

Data is used to the minimum extent necessary to process deposits and withdrawals via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers, and to carry out anti-money laundering (AML) checks.

2.3 Customer Service

Contact data, gameplay history, and payment records may be referenced to resolve 24/7 Live Chat and email support queries.

2.4 Platform Improvement

Only anonymised aggregate statistical data is analysed to improve the service — including website analytics, creating more competitive football betting odds, and raising the quality of game delivery.

2.5 Legal Obligations

Data that must be retained under licensing requirements, financial record-keeping rules, or applicable law will be kept for the required period. We do not sell or rent your data to any advertiser.

Section 3

Data Sharing and Third Parties

haiwan3 never sends your personal data to advertising companies or advertising networks. Data sharing occurs only in the following limited circumstances—

  • Payment processors: KBZPay, Wave Money, AYA Pay, CB Pay, and banks receive only the minimum data required to process deposits and withdrawals.
  • Game technology providers: Technology partners involved in delivering Live Casino, slots, and football betting receive gameplay record data for game integrity purposes only — contact data is never shared.
  • Legal requests: Data may be disclosed as a legal obligation in response to a valid order from a court or law enforcement authority.
  • Responsible gambling checks: Anonymous checks may be carried out as part of responsible gambling tools.

Any third party must sign our data processing agreement before being given access to haiwan3 player data. That agreement requires them to meet our data security standards.

Section 4

Data Security Measures

haiwan3 has put in place technical and operational measures to protect your data—

4.1 SSL Encryption

All data transmitted between the haiwan3 website and our servers is encrypted using SSL (Secure Sockets Layer) technology. You should see "https://" in the browser address bar.

4.2 Stored Data Protection

Data stored on our servers is protected by role-based access control that limits access to the minimum number of staff. The database is stored in encrypted form.

4.3 Payment Data Security

haiwan3 will never ask for a player's bank account password or KBZPay OTP. Payment data passes only through encrypted channels, and full card numbers (full PAN) are never stored on our servers.

4.4 Breach Notification

If a data breach occurs that may affect your personal data, we will notify you as quickly as possible through our communication channels and take immediate action to address it.

Section 5

Data Retention Period

haiwan3 does not retain data for longer than necessary—

  • Account data: Transaction records will be deleted when the legally required financial record-keeping period has passed from the date the account is closed.
  • Payment records: Retained until the financial audit period has been completed.
  • Gameplay Records: Retained for the period required to conduct anti-money laundering checks (RG) and game integrity reviews.
  • Customer Support Records: Retained for an appropriate period after a complaint is resolved.

If you request deletion of your data, we will do everything we can unless we are legally required to retain it.

Section 6

Your Rights

Every haiwan3 player has the following rights regarding their personal data—

6.1 Right to Access Data

If you want to know what data haiwan3 holds about you, you can request it from customer support. We will send you a copy of your data.

6.2 Right to Correct Data

If any of your data is incorrect, you can request a correction via haiwan3 Live Chat or email. Name, date of birth, and NRC number will require verification.

6.3 Right to Delete Data

You have the right to request closure of your haiwan3 account and deletion of your data. However, we will clearly notify you that legally required data (payment records) can only be deleted after the legally mandated retention period.

6.4 Right to Data Portability

You can request the data you have provided in a readable, usable format.

6.5 Right to Complain

If you believe this policy has been violated, you can file a complaint with haiwan3 customer support. Please write to [email protected] with full details.

Section 7

Cookie (Cookies) Usage

The haiwan3 website uses cookies to provide a smooth gaming experience and to improve website performance—

Essential Cookies

Login session tracking, cross-site request forgery (CSRF) protection, and service security cookies fall under this category. Without these cookies, the website login and core functions will not work properly.

Functional Cookies

Language preferences, display layout, and currency settings are saved using these cookies.

Analytics Cookies

Anonymised, aggregated data is collected to analyse usage patterns on the haiwan3 website and improve services. Individual players are not identified.

You can block cookies in your browser settings, but blocking essential cookies may cause some website services to stop working properly.

Section 8

Protection of Those Under 21

haiwan3 services are available to users aged 21 and above only. We do not knowingly collect or store personal data from anyone under 21.

When opening an account, age verification of 21 or above is confirmed through a National ID (KYC) check before payments are permitted. If a player is found to be under 21, we will immediately close that account and delete their data.

Section 9

Policy Changes

haiwan3 may revise this Privacy Policy in line with service expansions, legal changes, or technical updates. When the policy changes—

  • The "Last Updated" date on this page will be updated
  • For significant changes, registered players will be notified through their communication channels
  • Continued use of haiwan3 services after a change is posted will be taken as acceptance of that change

If you do not agree to a change, you can contact customer support to close your account.

Section 10

Contact haiwan3

If you have questions about this Privacy Policy, data requests, or complaints, please contact haiwan3 customer support—

Live Chat

24/7 — contact us directly through the website

For data requests, we will carry out the necessary verification and respond as quickly as possible.

Questions about Data Privacy at haiwan3

haiwan3 needs NRC data to verify that players are 21 or older (KYC), to carry out anti-money laundering (AML) checks, and to process payments securely. That data is used only for those purposes and is never shared with third-party advertisers.

No — haiwan3 staff will never ask for your KBZPay OTP, bank card PIN, or SIM card OTP. If anyone asks for these, they are not a genuine haiwan3 employee. Please report it immediately to [email protected].

Your game history can be viewed by haiwan3 staff (only to carry out assigned operational tasks), game technology partners (only for game rendering), and authorities with a lawful request. It is never shared with any advertising company or third party unless you share it yourself.

Contact haiwan3 Live Chat (24/7) or email [email protected] with the subject line "Data Deletion Request". After we verify your identity, we will send a confirmation that your data has been deleted, except where we are legally required to retain it.

You can block cookies in your browser settings. However, if essential cookies (Session, CSRF) are blocked, logging in to your haiwan3 account and making payments may not work properly. We recommend allowing essential cookies for a better experience.

You can check the "Last updated" date on this page. For significant changes, haiwan3 will notify registered players through their registered contact channels in advance. If you have not visited the site for a long time, we recommend re-reading this policy before continuing to play, as changes may have been made in the meantime.